Definitions
For the purposes of this Disclaimer:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to BLUE REEF COMMERCE SDN. BHD.
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to BLUE REEF COMMERCE SDN. BHD., accessible from https://bluereefcommerce.com/
- “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Shipping Policy
At BLUE REEF COMMERCE SDN. BHD., we are committed to delivering your aquarium products safely and efficiently. This Shipping Policy explains how we process, prepare, and deliver orders placed through our website. By placing an order with us, You acknowledge and agree to the terms outlined in this Shipping Policy.
Shipping Coverage
We currently provide shipping only within Malaysia.
All orders placed through our website are delivered to valid addresses located within Malaysia.
At this time, we do not offer international shipping. Orders requesting delivery outside Malaysia cannot be processed.
Free Shipping
We are pleased to offer FREE shipping on all orders delivered within Malaysia.
There are no shipping fees charged regardless of the order value, product category, or delivery destination within our service coverage area.
Any future promotional shipping offers or changes to our shipping policy will be updated on our website accordingly.
Order Processing
Orders are processed after payment has been successfully verified.
Our team carefully prepares each order to ensure that aquarium decor, aquarium accessories, aquarium filters, and related products are packed securely before shipment.
Orders are generally processed during normal business days, excluding weekends and public holidays.
During periods of high order volume, promotional campaigns, or festive seasons, processing times may be slightly extended.
Shipping Time
Orders are generally delivered within 7 business days from the date the order has been successfully processed.
The estimated shipping period includes order preparation, packaging, dispatch, and courier transportation.
Although we aim to deliver all orders within this timeframe, delivery schedules may occasionally vary due to circumstances beyond our reasonable control.
Delivery Schedule
Deliveries are performed according to the schedules of our appointed courier partners.
Delivery hours may vary depending on:
- Delivery location
- Courier availability
- Local operating schedules
- Weather conditions
- Public holidays
Customers are encouraged to ensure that someone is available to receive the parcel at the provided shipping address.
No Overnight Delivery
At present, overnight delivery, express delivery, same-day delivery, and urgent delivery services are not available.
All orders follow our standard shipping process and estimated delivery timeframe.
We appreciate your understanding as we prioritize careful packaging and reliable delivery over expedited shipping services.
Shipping Confirmation
Once your order has been dispatched, a shipping confirmation may be sent to You using the contact information provided during checkout.
Where available, shipment tracking information may also be provided so You can monitor the delivery status of your order.
Please note that tracking updates are managed by the courier service and may not appear immediately after dispatch.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address during checkout.
Please ensure that all shipping information, including:
- Recipient’s full name
- Contact number
- Street address
- Postal code
- State
is accurate before submitting your Order.
Incorrect or incomplete delivery information may result in delivery delays.
If You notice an error in your shipping information after placing an Order, please contact us as soon as possible. While we will make reasonable efforts to assist, changes may not always be possible once an Order has entered processing or has been dispatched.
Delivery Attempts
Courier companies may attempt delivery according to their standard operating procedures.
If the recipient is unavailable during the delivery attempt, the courier may arrange another delivery attempt or provide instructions for parcel collection, depending on their operating policies.
Customers are encouraged to monitor shipment updates where tracking information is available.
Delays Beyond Our Control
Although we strive to deliver every order within the estimated timeframe, certain situations may cause delays, including but not limited to:
- Severe weather conditions
- Natural disasters
- Traffic disruptions
- Public holidays
- Peak shopping periods
- Courier operational delays
- Government restrictions
- Events beyond our reasonable control
In such circumstances, delivery times may be extended without prior notice.
We appreciate your patience and understanding should unexpected delays occur.
Inspection Upon Delivery
Customers are encouraged to inspect their parcels upon delivery.
If the package appears visibly damaged or if the delivered item does not match the Order, please contact our customer support team as soon as reasonably possible and provide relevant details to assist with the review.
Photographs of the parcel and products may help expedite the assessment process.
Multiple Item Orders
Orders containing multiple products may be packed together whenever practical.
Depending on product availability, packaging requirements, or logistics arrangements, certain items within the same Order may occasionally be shipped separately.
Customers will not incur additional shipping charges for split shipments.
Failed Deliveries
If a delivery cannot be completed due to incorrect address information, inability to contact the recipient, or other delivery-related issues, our customer support team may contact You to arrange further assistance where possible.
Please ensure that your contact details remain accessible after placing an Order.
Shipping Restrictions
For operational purposes, delivery services are currently limited to locations within Malaysia.
We are unable to process Orders requesting shipment to:
- International destinations
- Overseas territories outside our shipping coverage
- Countries outside Malaysia
Should our shipping coverage expand in the future, this Shipping Policy will be updated accordingly.
Changes to This Shipping Policy
BLUE REEF COMMERCE SDN. BHD. reserves the right to update, revise, or modify this Shipping Policy at any time without prior notice.
Any changes become effective immediately upon publication on our website.
Customers are encouraged to review this Shipping Policy periodically before placing new Orders.
Contact Us
If You have any questions regarding this Shipping Policy or require assistance with your shipment, please contact us through our website.
BLUE REEF COMMERCE SDN. BHD.
Website: https://bluereefcommerce.com/
We are committed to providing a smooth and reliable delivery experience for all customers purchasing aquarium decor, aquarium accessories, aquarium filters, and other related aquarium products from BLUE REEF COMMERCE SDN. BHD.